Privacy Policy

By accessing or using our IPTV service (the “Service”), you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who we are

We provide premium IPTV subscription services (“we”, “us”, “our”). This Privacy Policy applies to all visitors, customers and users of our website and IPTV platforms.

2. Information we collect

2.1 Information you provide directly

• Contact details (name, email address, WhatsApp number or phone number)
• Billing information (limited payment details processed through secure payment gateways)
• Support messages and any information you send us by email or WhatsApp

2.2 Information collected automatically

• IP address, device type and browser information
• Log data on access time, pages viewed, and actions taken on our site
• General location information based on your IP address

2.3 Cookies & tracking technologies

We may use cookies and similar technologies to remember your preferences, improve website performance and analyse traffic. You can control cookies through your browser settings.

3. How we use your information

We use the collected data to:

• Set up and manage your IPTV subscription
• Provide customer support and answer your questions
• Send important notifications about your account or service status
• Improve and optimize our servers, apps and user experience
• Detect, prevent and address technical or security issues

4. Legal bases for processing (GDPR)

We may process your personal data based on one or more of the following legal grounds:

• Your consent
• Performance of a contract (to provide your IPTV service)
• Compliance with legal obligations
• Our legitimate interests (for example, protecting our network and preventing fraud)

5. Third-party services

We may use third-party providers such as payment processors, analytics tools or hosting companies. These third parties only receive the information necessary to perform their services and are obligated not to disclose or use it for any other purpose.

6. Data retention

We keep your personal data only for as long as necessary to provide the Service and fulfil the purposes described in this policy, unless a longer retention period is required by law.

7. Data security

We use appropriate technical and organizational measures to protect your information against unauthorized access, loss, destruction or alteration. However, no method of transmission or storage is 100% secure and we cannot guarantee absolute security.

8. Your rights

Depending on your country, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, in certain circumstances
• Object to or restrict certain types of processing
• Request a copy of your data in a portable format

To exercise these rights, please contact us using the details below.

9. Children’s privacy

Our Service is not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. International transfers

Our servers or service providers may be located in different countries. By using the Service, you understand that your data may be transferred and processed outside your country of residence, where privacy laws may differ.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We recommend that you review this policy regularly.

12. Contact us

If you have any questions about this Privacy Policy or about how we handle your data, you can contact us at any time:

Last updated: 28 November 2025. This template is provided for general informational purposes only and does not constitute legal advice. Please consult a qualified lawyer to ensure full compliance with local laws and regulations.